This is where you should answer the most common questions prospective customers might have. It’s a good idea to cover things like your return policy, product warranty info, shipping and returns, etc. Check out the examples below.
What’s your return policy?
Return any of our products–no questions asked–within 30 days of purchase. We even pay return shipping.
Do you ship oversees and to P.O. boxes?
Yes, we’ll ship your package anywhere that can accept deliveries.
Do you have customer service?
Of course! Our friendly and knowledgeable customer services reps are available to answer your questions 24/7/365.
HOW DO I PLACE AN ORDER?
Placing an order is easy, simply follow these steps:
- Shop by browsing through any of our product categories and view more detail on each product page.
- Add your chosen size & color to your shopping bag by clicking on the ADD TO CART button.
- Review the items you have selected by clicking on the VIEW CART. To delete an item from your shopping bag, click on the REMOVE button next to the item.
- To finalize your purchases, click CHECKOUT and follow
DO I NEED TO CREATE AN ACCOUNT TO PLACE AN ORDER?
You do not need to create an account to make a purchase. However, we recommend that you set up an account to enjoy the benefits of managing your account. With an account you could organize your payment and address details, review your order history and gain access to your own personal closet.
CAN I ADD AN ITEM TO AN EXISTING ORDER?
No, you cannot add an item to an order or combine two orders together in the same shipment. You will be required to simply place a new order for the additional item; alternatively you may cancel (refer to cancellation policy) your order and place a new one with all the items you wish to purchase.
WHAT ARE YOUR DELIVERY TIMELINES?
Shipping time varies by location. These are our estimates:
|Location||*Estimated Shipping Time|
|United States||10-15 Business days|
|Canada, Europe||10-12 Business days|
|Australia, New Zealand||6-15 Business days|
|Central & South America||3-30 Business days|
|Asia||10-20 Business days|
|Africa||5-45 Business days|
*This doesn’t include our 1-2 day processing time.
HOW MUCH IS THE DELIVERY CHARGE?
We offer FREE delivery to all Worldwide.
CAN I CHANGE MY DELIVERY ADDRESS ONCE MY ORDER HAS BEEN DISPATCHED?
No, once your order has been shipped, we cannot change the address .
CAN I TRACK MY ORDER?
As soon as your order is dispatched, we will send you a confirmation email along with your unique AWB (tracking) number. You may track your order in ‘TRACK MY ORDER’ page which you can find under ‘MY ACCOUNT’.
What is Buyer Protection?
Buyer Protection is a set of guarantees that enables buyers to shop with confidence on our website.
You are protected when:
- The item you ordered did not arrive within the time promised by the seller.
- The item you received was not as described.
- The item you received that was assured to be genuine was fake.