3931 Joseph Street
New Berlin, Texas
We’re open Monday – Friday, 8 a.m. – 7:30 p.m. EST
Frequently Asked Questions
Please read our FAQ before sending us a message.
FREE SHIPPING WORLDWIDE!!
PayPal and Credit cards.
Once your order is processed, shipping usually takes between 10 – 20 working days. Please don’t hesitate to contact us at firstname.lastname@example.org if you have any questions, we always respond within 24 hours.
Your data will be handled confidentially and encrypted with SSL (Secure-Socket-Layer) secure server software. The encrypted information of your order, your name, address, credit card or bank details cannot be read by any third party. Credit card payments will also be verified through the 3D secure procedure.
Once you have checked out your order, you should receive an e-mail from PayPal confirming your payment, followed by an e-mail from us acknowledging your order.
We aim to process and dispatch all orders within a couple of working days. Once we have dispatched your order, you will receive an e-mail confirming your order, along with an accompanying invoice.
Yes, BUT (there’s always a but isn’t there?) it sometimes only works while the item is in the origin country. Once it lands stateside you’re just gonna have to bear with us and trust that it’ll arrive within 10 – 20 days. Once you place an order, the system will tell us AT THE LATEST when you should get your order by, which is usually something like maximum 20 days after your order gets shipped so if you don’t get it by that date, get in touch with us and we’ll do everything we can until you’re happy (e.g. provide you with a full refund or a store credit).